We enable small businesses with high quality order management
afforded only by the big companies...till now!

We enable small businesses with high quality order management
afforded only by the big companies...till now!

Order Management

Order Management is arguably the most important element for a business - the element that enables a business to generate revenues.

Three critical parts of Order Management include:

  • Order-taking
  • Payment Processing
  • Post-order Customer Care

Order Taking

Several "need-triggers" drive a customer to need a specific product or service including:

  • Forced Need (broken pipe...need a plumber; hungry...need to order pizza)
  • Unforced Need (can I get cheaper insurance? I may need anti-virus software)
  • Undiscovered Need (I didn't know texting can improve my revenues!)

To maximize your revenues, your business should ideally have the ability to complete orders for all "need-triggers." However, catering to all "need-triggers" of your customers is extremely expensive! Well...this is a common misconception.

Order Taking

Several "need-triggers" drive a customer to need a specific product or service including:

  • Forced Need (broken pipe...need a plumber; hungry...need to order pizza)
  • Unforced Need (can I get cheaper insurance? I may need anti-virus software)
  • Undiscovered Need (I didn't know texting can improve my revenues!)

To maximize your revenues, your business should ideally have the ability to complete orders for all "need-triggers." However, catering to all "need-triggers" of your customers is extremely expensive! Well...this is a common misconception.

AT YOUR SERVICE

0/7

AT YOUR SERVICE

0/7
As a small business owner, offering 24/7 ordering feature to your customers is now available and affordable with superior quality of service!

Payment Processing

Customers need to be provided with "Simplicity" and "Abundance" of payment options. With the ever-evolving world of finance and technology, the choice-set continues to expand:

  • Credit Cards
  • Debit Cards
  • Check-by-Phone
  • Electronic Money Transfers/ Quick Collect Services
  • PayPal
  • Money Orders
  • Check (by postal mail)


At Probient, our experts work with you and help figure out the choices based on your product/service, target market & demographics and cost/revenue trade-offs. We also consolidate reporting from various channels of payments enabling clear tracking.

Accuracy in Transaction Processing

"First-Time Quality" (FTQ) or "Building it Right the First Time" is a very well-known metric in the world of manufacturing and trades. However, it not only applies in manufacturing but also in the service industry. At Probient, FTQ is paramount in all our processes and is the mantra in Order Management.

Payment Processing

Customers need to be provided with "Simplicity" and "Abundance" of payment options. With the ever-evolving world of finance and technology, the choice-set continues to expand:

  • Credit Cards
  • Debit Cards
  • Check-by-Phone
  • Electronic Money Transfers/ Quick Collect Services
  • PayPal
  • Money Orders
  • Check (by postal mail)

At Probient, our experts work with you and help figure out the choices based on your product/ service, target market & demographics and cost/revenue trade-offs. We also consolidate reporting from various channels of payments enabling clear tracking.

Accuracy in Transaction Processing

"First-Time Quality" (FTQ) or "Building it Right the First Time" is a very well-known metric in the world of manufacturing and trades. However, it not only applies in manufacturing but also in the service industry. At Probient, FTQ is paramount in all our processes and is the mantra in Order Management.

Post-order Customer Care

Once the order is placed, most businesses consider the transaction complete! What happens next - order fulfillment - is the most important factor determining customer loyalty and repeat purchases.

Order fulfillment includes:
  • Order confirmation
  • Shipping
  • Order tracking
  • Product Support
  • Warranty & Returns

We work with various CRM software deployed by our clients and interface seamlessly with customized APIs or access through secure VPN networks.

Post-order
Customer Care

Once the order is placed, most businesses consider the transaction complete! What happens next - order fulfillment - is the most important factor determining customer loyalty and repeat purchases.

Order fulfillment includes:
  • Order confirmation
  • Shipping
  • Order tracking
  • Product Support
  • Warranty & Returns

We work with various CRM software deployed by our clients and interface seamlessly with customized APIs or access through secure VPN networks.

The Probient Team has vast experience in several industry verticals including:

Retail
Stores

Consumer
Products & Services

Direct Response
Orders (TV, Radio)

Seminars
& Conferences

Books, Magazines
& Periodicals

Technology
& Software

Over 15 years of experience in order-taking & management has enabled us streamline processes, agent training, and technology.
Based on your requirements, we recommend a solution....but, You Choose!

The Probient Team has vast experience in several industry verticals including:

Retail
Stores

Direct Response
Orders (TV, Radio)

Books, Magazines
& Periodicals

Consumer
Products & Services

Seminars
& Conferences

Technology
& Software

Over 15 years of experience in order-taking & management has enabled us streamline processes, agent training, and technology.

Based on your requirements, we recommend a solution....but, You Choose!

Ready to get started?

Call Us
844.598.1000

Ready to get started?

Call Us
844.598.1000

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