Collections on outstanding receivables is as important as generating new business. Small- and medium-sized businesses often tend to relegate this below business development mostly due to lack of time and/or resources.

Collecting on delinquent accounts is an integral part of cash management for all businesses. Debt collections broadly fall into two categories based on the age of delinquency:

• First-Party Collections
• Third-Party Debt Recoveries

First-Party Collections is typically employed on accounts/receivables that have just turned delinquent. These accounts are still on your balance sheet. In the credit card industry, delinquent accounts stay on the books for about 180 days.

Third-Party Debt Recoveries is deployed on delinquent accounts that have been charged-off from your books. Businesses usually either sell these outstanding balances/ debt or place them with collections agencies for commission-based collections.

Probient's collections associates have average collections experience of over 6 years! The management has combined experience of about 60 years in first-party collections. Our clients are in various industry verticals including:

Probient employs rigorous methodology developed by leading analysts from Fortune 100 financial companies to deliver superior returns on your receivables portfolios. The size of your portfolio does not matter - whether you are a small business with a few delinquent accounts or a medium-sized business with hundreds of delinquent accounts. We offer a unique solution to match your needs.

Probient has partnered with US-based collections agencies delivering results comparable to their internal performance at half the cost! Probient's debt collectors are veterans in the industry who have worked many portfolios across industry segments, average balances and ages of debt. We have worked debt portfolios including:

Probient's collectors undergo intense training both in-the-classroom and on-the-floor. The agents are trained and tested on FDCPA and applicable state laws and are not employed till they pass all the tests successfully.

Probient also trains its collectors on portfolio-specific strategies (based on type of portfolio, age of debt and size of average balance). All our agents go through rigorous background checks to ensure not only compliance but highest quality of service delivered to our clients.

Probient also works with the client/collection agency to incorporate client-specific training and quality/audit requirements to conform to the client's internal standards. Our state-of-the-art infrastructure allows our agents to log into client systems directly and work as an integral part of their team. Our data and application servers employ highest levels of security which include intrusion detection, firewall and data encryption.

Our systems include predictive blended dialer with ACD (automated call distribution) enabling us to deploy sophisticated collections strategies with results-oriented analytics through a combination of three vital components:
• People
• Process
• Infrastructure