We enable small businesses with high quality order management afforded only by the big companies...till now!
We enable small businesses with high quality order management afforded only by the big companies...till now!
Order Management
Order Management is arguably the most important element for a business - the element that enables a business to generate revenues.
Three critical parts of Order Management include:
- Order-taking
- Payment Processing
- Post-order Customer Care
Order Taking
Several "need-triggers" drive a customer to need a specific product or service including:
- Forced Need (broken pipe...need a plumber; hungry...need to order pizza)
- Unforced Need (can I get cheaper insurance? I may need anti-virus software)
- Undiscovered Need (I didn't know texting can improve my revenues!)
To maximize your revenues, your business should ideally have the ability to complete orders for all "need-triggers." However, catering to all "need-triggers" of your customers is extremely expensive! Well...this is a common misconception.
Order Taking
Several "need-triggers" drive a customer to need a specific product or service including:
- Forced Need (broken pipe...need a plumber; hungry...need to order pizza)
- Unforced Need (can I get cheaper insurance? I may need anti-virus software)
- Undiscovered Need (I didn't know texting can improve my revenues!)
To maximize your revenues, your business should ideally have the ability to complete orders for all "need-triggers." However, catering to all "need-triggers" of your customers is extremely expensive! Well...this is a common misconception.
Payment Processing
Customers need to be provided with "Simplicity" and "Abundance" of payment options. With the ever-evolving world of finance and technology, the choice-set continues to expand:
- Credit Cards
- Debit Cards
- Check-by-Phone
- Electronic Money Transfers/ Quick Collect Services
- PayPal
- Money Orders
- Check (by postal mail)
At Probient, our experts work with you and help figure out the choices based on your product/service, target market & demographics and cost/revenue trade-offs. We also consolidate reporting from various channels of payments enabling clear tracking.
Accuracy in Transaction Processing
Probient leverages technology and streamlined processes to ensure accuracy. Our Order-Taking application has multiple error-checking and error-correcting mechanisms - from address verification to credit card verification and real-time processing.
Additionally, we customize our order-taking application to your specific requirements that enables efficient order-processing and streamlined reporting.
Payment Processing
Customers need to be provided with "Simplicity" and "Abundance" of payment options. With the ever-evolving world of finance and technology, the choice-set continues to expand:
- Credit Cards
- Debit Cards
- Check-by-Phone
- Electronic Money Transfers/ Quick Collect Services
- PayPal
- Money Orders
- Check (by postal mail)
At Probient, our experts work with you and help figure out the choices based on your product/ service, target market & demographics and cost/revenue trade-offs. We also consolidate reporting from various channels of payments enabling clear tracking.
Accuracy in Transaction Processing
Probient leverages technology and streamlined processes to ensure accuracy. Our Order-Taking application has multiple error-checking and error-correcting mechanisms - from address verification to credit card verification and real-time processing.
Additionally, we customize our order-taking application to your specific requirements that enables efficient order-processing and streamlined reporting.
Post-order Customer Care
Once the order is placed, most businesses consider the transaction complete! What happens next - order fulfillment - is the most important factor determining customer loyalty and repeat purchases.
Order fulfillment includes:- Order confirmation
- Shipping
- Order tracking
- Product Support
- Warranty & Returns
We work with various CRM software deployed by our clients and interface seamlessly with customized APIs or access through secure VPN networks.
Post-order
Customer Care
Once the order is placed, most businesses consider the transaction complete! What happens next - order fulfillment - is the most important factor determining customer loyalty and repeat purchases.
Order fulfillment includes:- Order confirmation
- Shipping
- Order tracking
- Product Support
- Warranty & Returns
We work with various CRM software deployed by our clients and interface seamlessly with customized APIs or access through secure VPN networks.
The Probient Team has vast experience in several industry verticals including:
RetailStores
ConsumerProducts & Services
Direct ResponseOrders (TV, Radio)
Seminars& Conferences
Books, Magazines& Periodicals
Technology& Software
Over 20 years of experience in order management has enabled us streamline processes, agent training, and technology.
Based on your requirements, we will recommend a solution....
but, You Choose!
The Probient Team has vast experience in several industry verticals including:
ConsumerProducts & Services
Direct ResponseOrders (TV, Radio)
RetailStores
Technology& Software
Books, Magazines& Periodicals
Seminars& Conferences
Over 20 years of experience in order management has enabled us streamline processes, agent training, and technology.
Based on your requirements, we will recommend a solution....
but, You Choose!
